Return and Refund Policy for Zookbuy.com
At Zookbuy.com, we strive to provide our customers with a seamless shopping experience. We understand that there may be instances where you need to return or request a refund for a product. To ensure transparency and clarity, we have developed the following Return and Refund Policy:
Eligibility for Returns and Refunds:
To be eligible for a return or refund, the item must be unused, in its original condition, and in the original packaging.
Returns and refunds are only applicable within 30 days from the date of purchase.
Proof of purchase, such as an order number or receipt, is required for all return and refund requests.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Perishable goods
- Personalized or customized items
- Digital downloads or software
- Gift cards
Return Process:
If you wish to return an eligible item, please contact our customer support team at support@zookbuy.com to initiate the return process.
Our customer support team will provide you with instructions on how to return the item.
You will be responsible for the return shipping costs unless the return is due to our error.
Refund Process:
Once we receive the returned item and verify its eligibility, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.
Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may require photographic evidence or additional information to process your request.
We will provide a replacement or issue a refund for the damaged or defective item, including any associated shipping costs.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Shipping Costs:
Shipping costs for returned items are non-refundable, unless the return is due to our error.
If a refund is issued, the original shipping cost will be deducted from the refund amount.
Changes to the Return and Refund Policy:
We reserve the right to modify or update our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any further questions or need assistance with your return or refund, please contact our customer support team at support@zookbuy.com